Secure Email Support
What Is Secured E-Mail?
At Federated Insurance, It’s Our Business To Protect Yours®, and one of the ways we are doing that is through secure e-mail, ensuring your personal information is kept safe and protected when an e-mail containing sensitive information is sent from Federated.
Secured e-mail protects sensitive information contained within e-mail messages. All e-mail leaving has a risk of its contents being intercepted. Secured e-mail greatly reduces or eliminates this risk by protecting the information contained within an e-mail during transmission and requiring intended recipients to authenticate their identity before opening messages.
The first time you receive a secure message, you will be prompted to create an account to register with Proofpoint Encryption, otherwise you will be taken directly to the log-in screen.
Fill in the fields and click Continue.
When you click to open a secure message, you will be prompted to log in to Proofpoint Encryption using your password.
The Reply and Reply All options are available in an opened message. When replying to the sender, this message will be sent back securely.
Note – while sent securely, a Federated employee should not have to log-in to view a reply
To Forward a secured message, open the e-mail, copy its contents, and paste into your own e-mail to send to additional recipients. Note – this message will not be secured by the secure e-mail system and its contents is the responsibility of the sender.
Attachments in a secured message will show in the heading area and can be opened by clicking on the attachment title.
To save an opened e-mail, click Save As and store the e-mail as you wish.
Click Logout when you are done.
If you forgot your password, click the Forgot Password link. You will receive a non-secured email with a link in it shortly thereafter. Click the link to re-register and reset your password.
If you need further assistance, please e-mail our Helpdesk at: SecureEmailSupport@fedins.com
A representative will respond to your inquiry promptly (M-F, 6:30 a.m. – 5:00 p.m. CST). Please include the following information in your inquiry:
- Phone Number
- Description of Issue
- Attach the encrypted e-mail or provide the subject of the encrypted e-mail